|
|
|
|
|
Xlerate helps to shift a load of old rubbish
Waste Management have built a thriving business based on rubbish and recycle
collections. They operate waste and recyclable collections and management
services all over the country. Waste Managements branch in New Plymouth
oversees the collection of residential and commercial waste and recyclables
from Urenui in the north to Waitotara in the south. Thats a lot of bins and
they use a fleet of 25 trucks to get the job done.
Their Challenge
In October 2006, Waste Management secured the contract for the residential
collections for the three District Councils in Taranaki thats over 35,000
households each week. Prior to taking up the contract with Waste Management,
one of the councils had concerns on how their complaint process would be
handled, in particular missed collections, as under the new contract, the
level of service to be provided differed significantly to the previous
collection contract. In order to ensure that customers were to receive the high
level of service the Council wanted, Waste Management agreed that they needed a
system that could tell the difference between a missed collection and a late
bin. So Waste Management had a chat to TeamTalk to see what they could do.
Our Solution
This was the sort of challenge that TeamTalks XLERATE fleet productivity tool
was designed for. With an XLERATE unit installed in each truck, Waste
Management are able to track the location of their vehicles, like most GPS
units available on the market. This was a handy feature for Waste Management,
but what really set XLERATE apart from the competition is that it is able to
link into sensors installed throughout the truck, giving locations and times
for certain events like using the lifting arm on Waste Managements trucks.
We had been using TeamTalks mobile radio service for our voice communications
for years, and when we were negotiating this contract, TeamTalk came out to
visit and showed us a bit of what XLERATE could do. It was TeamTalks idea to
install a sensor on the lifting arm. Their technical guys came out and spent a
few days testing it out on one of our trucks and I was impressed with the
results, explains Andrew Sargent, Collection Area Manager for Waste
Management.
The Benefits
XLERATE has made life easier for both Andrew and the council. I can
immediately find out what is happening on any of our runs right down to the
time and exact location each bin is lifted. And because the user-interface with
XLERATE is online, we have been able to give the councils call centre direct
access to the movements and activity records for each truck. So when a
complaint comes in, they can look it up immediately and come up with a solution
straight away.
|
|
|
|
 Putting the
sensor on the lifting arm of the truck was TeamTalks idea. Their technical
guys came out and spent a few days testing it out on one of our trucks and I
was impressed with the results. 
Andrew Sargent, Waste Mgmt
|